We respect your privacy and are committed to protecting your personal data. This privacy notice will let you know how we handle the personal data we collect as well as your rights.
2. WHO WE ARE
We are made up of a number of companies, all forming part of the Mayborn Group. This privacy notice is issued on behalf of the Mayborn Group so when we mention “we”, “us” or “our” we are talking about the company in Mayborn Group responsible for processing your data.
The company in Mayborn Group responsible for data collected from individuals in this country is:
Mayborn (UK) Limited
Mayborn House, Balliol Business Park, Newcastle upon Tyne, NE12 8EW.
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers and/or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Third parties we use to help us deliver our products and services to you such as payment service providers who process payments, warehouses, delivery companies and customer service providers.
Other third parties we use to help us run our business such as IT companies who support our business systems and databases and internet companies who host and support our websites.
Marketing and market research companies who help manage our communications with you.
Companies providing consumer review platforms/websites who help manage our communications with you.
It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
We may share the personal data we collect with other organisations in the Mayborn Group where those other companies share various operations and business processes with us. We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.
We may need to transfer your personal data outside of Malaysia, in the following circumstances:
Where you have requested a service which is fulfilled by one of our group companies which sit outside of Malaysia; or
Where we work with a third party which processes some of its data outside of Malaysia.
These countries may not have the same data protection laws as Malaysia and so your personal data may not be subject to the same protections. To ensure the data is handled in accordance with the rules which apply in Malaysia and under the guiding principles set out in this privacy notice, we will only make these transfers where we are satisfied the transfer complies with data protection law.
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy notice. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal bases for doing so.
6. WHAT ARE YOUR RIGHTS?
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
access personal data we hold about you;
request us to correct any mistakes in your personal information;
request us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
object at any time to processing of your personal data for direct marketing purposes, normally by clicking the “unsubscribe” link in an email we have sent you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at firstname.lastname@example.org.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with a relevant data protection authority. In the UK, that’s the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/global/contact-us. The data protection authority in this country is the Personal Data Protection Commissioner (Commissioner).
We regularly review this privacy notice. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.
This privacy notice was last updated on 23rd August 2022.