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Jackel International Limited Privacy Policy

General

Jackel International Limited is committed to respecting your privacy when you submit personal information to us (including via social media or by post, email or telephone). This Privacy Policy describes how we will use the Personal Information you choose to give to us through your use of this website. Unless we tell you otherwise, it also applies to Personal Information you choose to give to us when you use our other services.

By using our services and accessing and using our website, you consent to us using, collecting and processing your personal information you provide to us about you and your children as described in this Privacy Policy. You do not have to provide personal information to access this website, but if you do not supply certain information you will not be able to access some of its areas and facilities.

If you contact us (using our Facebook Page, by email, through the “Contact Us” form on the website or otherwise), you may choose to provide certain personal information to us and that information may include such things like information about your pregnancy, physical condition or health.  By providing such information to us, you are agreeing that we may use it as described in this Privacy Policy.

Information we collect about you

We collect and store Personal Information you submit when you use this website or otherwise provide it to us.

The type of personal data which may be collected and processed by us includes the following:

  • Your name, address and telephone details

  • Your date of birth and the date of birth of your children

  • Information relation to your use of our products

  • Information relating to your health or the health of your children and information relating to your pregnancy.

How we use the information we collect about you

Personal Information provided or collected via this website or otherwise will only be used or disclosed for the following purposes:

  • to provide you with customer support and advice;
  • to provide you with customer service, and to address any complaints you may have;
  • to administer competitions;
  • to help prevent illegal activity or activity that threatens our computer systems or networks and to investigate any suspected breach of the Website Terms of Use;
  • to help us understand your needs and interests and how we can improve this website and our products and services;
  • to carry out our obligations arising from any contracts entered into between you and us and manage any order that you place with us;
  • to analyse the use of the website to ensure that content from the website is presented in the most effective manner for you and for your computer or other access device;
  • to monitor and/or keep records of our e-mail and other communications with you, and to address the nature and purposes of the communications. Telephone calls may be recorded for training and monitoring purposes and to assist us in providing you with the best service possible. We will inform you when we record calls;
  • to send you information about our products and services (unless you have asked us not to) or, if you opt-in to receive promotional information and/or newsletters from us, we may use your Personal Information to contact you by e-mail and post with the information you have opted-in to receive;
  • to process payments or refunds, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business;
  • as permitted or required by authorities or otherwise required by subpoena, search warrant, court order, or other legal process, to defend against legal claims, to enforce our Terms of Use or other agreements or policies or as otherwise required by applicable laws and/or regulations.

We may use the information you provide about your children to help us understand your needs and interests (and those of your children as they grow) and to better tailor our services and communications to you. For example, we may use the information you provide us about gender or birth date of your baby to send information about gender or age appropriate goods and services as your child grows.

How to opt-out

You can choose not to receive marketing communications from us at any time by either:

  • using the unsubscribe facility in an e-mail or other electronic communication from us;
  • writing to the Web Developer, Jackel International Limited, Northumberland Business Park West, Cramlington Northumberland NE23 7RH, England.

We will remove you from our marketing lists as soon as is reasonably practicable after you opt out.

How we share your information

Third Party Companies: We may share your Personal Information with our distributor and certain service providers who provide services for us or perform administrative or marketing activities on our behalf, or who develop, host or maintain our Facebook Page and other social media pages. These service providers may be granted access to some or all of the Personal Information you provide or we collect, including relating to stage of pregnancy, or other information regarding the health or condition of a person, subject to all applicable laws. By providing such information to us, you agree that we may share it with such distributor and service providers.  Such distributors and service providers will be restricted from using the Personal Information you provide other than as is reasonably necessary to perform their services for us. We may also use service providers to assist us in aggregating and anonymising such information, so that it does not include any information from which any individual can be identified.

Business Transfers: If all or part of the business of Jackel International Limited is bought, sold or otherwise transferred, you consent and agree that the Personal Information you provide or we collect  may be transferred as part of the purchase, sale or transfer.

Transfers to and sharing with other companies within the Mayborn Group: Personal Information, including sensitive Personal Information, such as information about your or your baby’s health or condition (such as your stage of pregnancy), subject to all applicable laws, may also be shared or transferred to other UK Mayborn group companies (each a “Mayborn Company”) of which we form part. Such Mayborn Companies may use such Personal Information for the same purposes that we are allowed to use such Personal Information in accordance with this Privacy Policy or other consents you have given, and any reference in this Privacy Policy to “us”, “we” or “our” shall be deemed to include a reference to the relevant Mayborn Company or Mayborn Companies (as the case may be).

Where we store your Personal Information

Your Personal Information may be transferred to, and stored at, a destination outside Malaysia. It may also be processed by staff operating outside Malaysia who work for us or for one of our suppliers. By submitting your Personal Information, you consent and agree to this transfer, storing or processing.

We want you to feel confident using this website and otherwise dealing with us. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and the applicable laws. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site.

Access to, or Updates to, Personal Information

You can make a request by writing to the Web Developer, Jackel International Limited, Northumberland Business Park West, Cramlington, Northumberland NE23 7RH to do any of the following:

(a)        update, correct or provide you with a copy of the Personal Information we hold about you;

(b)        send us any inquiries or complaints regarding the Personal Information that we hold about you;

(c)        withdraw your consent to our using, collecting and processing of your Personal Information; or

(d)        limit our use, collection and processing of your Personal Information, including those relating to other persons who may be identified from the Personal Information we hold about you.

Any request for a copy of your Personal Information may be subject to such other fees as may be allowable at law to meet our costs in providing this to you.

User Disclaimer

This website is intended for Malaysian residents unless otherwise stated.

General

We may change this Privacy Policy from time to time and will give you reasonable notice of any material changes. By continuing to use the website you accept the version of the Privacy Policy current at the time of your use. We recommend that you check this page for updates from time to time.

These Terms were last updated on 2nd June 2014.

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